It's A Person Thing, Sandra M. Bush

Please welcome, my good friend, author Sandy Bush. Sandy is as much fun in person as she is in her writing. 

It’s A Person Thing

By Sandy Bush

For Christmas, I bought myself a new computer. My old one, an Apple Mac Book, circa 2008 ran slower with each passing day. decided to make the switch to the dark side and buy something using Windows 10. Best Buy helped me with my purchase, talked my husband and I into the extra year of unlimited support from the Geek Squad, and transferred the stuff from my Mac to my new Lenovo Yoga.

When I picked up my computer, during the busy Christmas season, the store was crowded, and the line to speak with the Geek Squad twisted all the way to the greeter desk at the front of the store. The young man (i.e. kid) who completed our transaction, rapidly ran through the basics of operating my new computer. Confident I could manage and figure it out, we left after a few minutes, relieved to know the Geek Squad could rescue me whenever I needed help.

Christmas chaos left little time for learning to operate my new computer. I loved it, but it was a different operating system than I was used to. Even simple tasks required me to rethink everything. Frustrated and challenged, I wanted to figure things out on my own.

Fast forward to March, and I continued to putz and putter on my new machine. I grew more anxious, having made little progress. A few times I called the Geek Squad 800 number for help, and they did. They remoted into my machine and helped me access my photos—oddly in a billion small folders—and explained how to navigate through a few problems. But they’re busy people. They’ve got tons of other baby boomers to talk off the ledge.

After three months, I admitted I needed professional help and booked an appointment at the store with the Geek Squad. I arrived armed with my list of questions for the man- child who assisted me. He barely looked old enough to drive or shave and radiated an aura of boredom and disgust. For about twenty minutes, Geek Squad Boy begrudgingly helped me, anxious to be rid of me and my middle-aged questions. He lectured and shamed me to overcome my fears.

 “You can’t be afraid to use it. There isn’t anything you can do that we can’t help you fix, unless you drop it…” During his rant, I made eye contact with an elderly woman who waited in line for help. She smiled at me, understanding my embarrassment.

“Honestly, I think it’s a generational thing,” I said.

“No,” said the boy computer guru, “It’s a person thing.”

I felt my face grow red. I glanced over at my new friend in line. “I agree with her,” she said.

I zipped up my computer case and walked away, smiling and giving a silent thumbs up to the lady who’d come to my rescue. Maybe it is a person thing.

A graduate of The Pennsylvania State University with a Bachelor’s Degree in Communications, Arts and Sciences and a Minor in English, Sandy has a background in Federal, State and County Government.

Her first novel, Money Man was published January 2018 (Year of the Book Press). She has published articles in the Pennsylvania School Board Association’s magazine The Bulletin, online magazine Keystone Edge, and has worked in advertising, and museum script writing (Oil Heritage Museum, Titusville, PA).

Sandy, a freelance writer, is completing her second novel. She is serving her second term on the Pennwriters Board of Directors as the Area 5 Representative. She and her husband Todd are the parents of two daughters and one grumpy cat.  

Visit Sandy's blog here.

Can you empathize with Sandy's visit to the Geek squad? Do you think we approach tech in certain ways because of who we are or what generation we are?